Refund policy

Returns & exchanges

Because our gifts are made to order and many contain food and drink, we can't accept returns of perishable items.

We're happy to exchange any unopened, non-perishable gift returned within seven days of delivery for a product of equal or higher value, as long as any difference in price is paid in full. Freight costs for returns are at the sender's expense.

Please contact us first at info@blissbaskets.co.nz to discuss the reason for your exchange before sending anything back.

Damaged or incorrect items

Please check your gift on arrival. If anything is damaged or incorrect, contact us within 7 days with photos and we'll send you a replacement.

Refunds

Refunds are offered in some cases. If your refund is approved, it will be paid to your original payment method within 3–5 business days.

Nothing in this policy limits your rights under the Consumer Guarantees Act.