Frequently Asked Questions

We have gifts for just about every memorable moment. From beautifully curated gift boxes and gourmet gift crates to baby gifts, corporate gifting, celebration gifts and thoughtful add-ons, there’s something for every occasion and every kind of recipient.

Whether you're sending a birthday surprise, thanking a client, welcoming a new baby or simply saying “I'm thinking of you”, we've got you covered.

Absolutely! Every gift can include a personalised message to make it that little bit more special.

Simply add your message at checkout and we'll include it with your gift.

Yes! Many of our gifts can be personalised with additional products from our Gifts to Add collection.

You can add chocolates, wine and other treats to make your gift even more personal.

Our gift boxes are carefully curated to create a particular look, feel and value, so individual products cannot always be swapped.

However, if you'd like something tailored to your recipient, get in touch. We're happy to see what we can create for you.

Yes! This is one of the things we love doing.

If you have a particular budget, occasion, colour scheme, product or recipient in mind, talk to us and we can create something specifically for you.

This is particularly popular for corporate gifting, client gifts, staff gifts, events and larger orders.

Yes! Bliss delivers nationwide across New Zealand, including many rural locations.

Delivery timeframes can vary depending on the destination and courier network, so if your gift needs to arrive by a particular date, we recommend allowing a little extra time.

Once your order has been prepared and dispatched, delivery times depend on the destination and courier network.

We'll always do our best to get your gift there when requested, but courier delivery dates and times cannot be guaranteed.

For important occasions such as birthdays, anniversaries and celebrations, we recommend ordering a few days ahead rather than leaving it until the last minute.

Yes. Where available, you can select your preferred delivery date during checkout.

We'll prepare and dispatch your gift with that date in mind.

Please remember that the selected date is a requested delivery date, rather than a guaranteed delivery time, as your gift is ultimately in the hands of the courier once it leaves us.

Yes, we deliver to rural addresses throughout New Zealand.

Rural deliveries can take longer than standard deliveries, so please allow additional time when ordering.

Tip: Make sure the address is entered exactly as required by the courier, including the rural delivery details.

Yes, we deliver to rural addresses throughout New Zealand.

Rural deliveries can take longer than standard deliveries, so please allow additional time when ordering.

Tip: Make sure the address is entered exactly as required by the courier, including the rural delivery details.

Yes, we deliver to rural addresses throughout New Zealand.

Rural deliveries can take longer than standard deliveries, so please allow additional time when ordering.

Tip: Make sure the address is entered exactly as required by the courier, including the rural delivery details.

Yes, we deliver to rural addresses throughout New Zealand.

Rural deliveries can take longer than standard deliveries, so please allow additional time when ordering.

Tip: Make sure the address is entered exactly as required by the courier, including the rural delivery details.

Yes. You can add delivery instructions at checkout.

For example, you can let us know where you'd like the courier to leave the gift if nobody is home.

While we'll pass your instructions on to the courier, we can't guarantee that the courier will be able to follow them.

Yes. Once your gift has been dispatched, you'll receive tracking information so you can follow its journey.

Yes! Add your personalised message at checkout and we'll include it with your gift.

Occasionally, a product may become unavailable due to supplier shortages or circumstances outside our control.

If this happens, we may substitute it with a product of equal or greater value and similar style, while keeping the overall look, quality and value of your gift as close as possible to the original.

For customised orders, we'll contact you wherever possible before making a significant change.

Yes! Selected gifts can be upgraded with wine or other alcoholic products where available.

Yes. Alcohol deliveries are subject to New Zealand alcohol delivery requirements, including age verification and signature requirements.

The recipient must be 18 years or over, and the courier may require identification and a signature on delivery.

Alcohol cannot simply be left unattended.

Yes, provided the delivery address and recipient meet the applicable delivery requirements.

For corporate orders, we can also help you choose suitable alcohol and non-alcohol options

for your recipients.

Absolutely — corporate gifting is one of our specialties.

We create gifts for clients, customers, staff, real estate settlements, business milestones, Christmas gifting, events and celebrations.

Whether you need one impressive client gift or gifts for an entire team, we can help.

Yes. Tell us your budget, quantity, occasion and what you're hoping to achieve, and we'll recommend options to suit.

We can create gifts across a range of budgets, from simple thank-you gifts through to premium corporate gifting.

Yes — and this is something we do regularly.

Send us your recipient list and delivery details and we'll help coordinate the order and deliveries.

For larger corporate orders, we recommend getting in touch with us before ordering so we can make the process as smooth as possible.

We offer a range of convenient payment options at checkout, including major payment methods and Afterpay, where available.

All available options will be displayed during checkout.

Yes. Your order confirmation and invoice details will be provided following your purchase.

If you require a specific invoice for a business order, please contact us.

If you've just placed your order and need to make a change, contact us as soon as possible.

Because we start preparing gifts quickly, we're not always able to make changes once an order has entered the packing or dispatch process.

We'll always do our best to help.

Sometimes!

If you need a gift urgently, contact us and we'll let you know what options are available based on your location, the gift you've selected and courier availability.

We're so sorry — that's not the Bliss experience we want for you or your recipient.

Please contact us as soon as possible after delivery, ideally with photos of the damaged packaging and products.

We'll assess the issue and work with you to put it right.

Please contact us as soon as you notice the problem.

We'll investigate what has happened and work with you to resolve it as quickly as possible.

Our gifts are carefully curated, so unfortunately we're unable to accept returns simply because a recipient doesn't like a particular product.

However, if there's a genuine issue with a product or your order, please contact us and we'll be happy to help.